
Table 14 — Cutler-HammerT Solid-State Starter Troubleshooting Guide
PROBLEM PROBABLE CAUSE AREA OF CORRECTION
(CB) trips (electrically operated
disconnecting means opens) as
it is closed.
Motor is not connected. Connect motor to starter.
Incorrect phase sequence to the starter, 3-phase
power not connected, or terminal loose.
Switch two incoming power leads. The 50 and 51
corresponding motor leads must also be switched to
maintain the same motor rotation.
Shorted SCR. Perform shorted SCR check.
Shunt trip contact between terminals closes due
to shorted SCR.
Perform shorted SCR check.
Shunt trip latching relay not reset (if used). Reset STR relay by pushing RESET button on relay.
CB trips while motor is
running.
Microprocessor detected non-standard operation. Check wiring to logic module or replace logic
module.
CB trips when STOP is pressed. Voltage drop across SCR (looks like shorted
SCR).
Check SCR.
Starter does not pick up and
maintain.
Line voltage is not applied. Check incoming lines for proper voltage.
Overload is not reset. Reset overload.
120 v control voltage is not present. Check control transformer fuse. Check control
circuits.
Heatsink overtemperature switches are open. Check for continuity through overtemperature
switches. Check that all fans are rotating freely.
Check for excessive motor current draw.
Starter maintains but motor does
not accelerate or does not attain
full speed (stalls).
Current limit is too low. Increase current limit setting clockwise. Set ramp
time to minimum (counterclockwise).
Insufficient Torque. Improper current feedback. Check current feedback resistor for proper
calibration.
High breakaway torque required. Load is not suitable for reduced voltage starting.
Motor accelerates too slowly. Current limit is too low. Increase current limit setting clockwise.
Ramp time is too long. Decrease ramp time setting counterclockwise.
Broken current feedback resistor. Check by recalibrating CFR.
Motor accelerates too quickly. Current limit is too high. Decrease current limit setting counterclockwise.
Improper current feedback. Check current calibrator for proper resistance value.
Pulse start setting is too long. Decrease pulse start time counterclockwise.
Broken current feedback transformer wire. Check for a broken current feedback transformer
wire.
Current limit adjustment has no
effect during acceleration.
Improper current feedback. Check current calibrator for proper resistance value.
Starter or motor is noisy or vi-
brates when starting.
Single phasing due to open phase. Check wiring and overload heater coils.
Single phasing or unbalanced current due to non-
firing SCR.
Check gate lead wiring to SCRs.
Defective motor. Check motor for shorts, opens, and grounds.
Mechanical shock to machine. Current increases too quickly. Decrease starting current counterclockwise. If neces-
sary, increase ramp time clockwise.
End of limit contact does not
close.
Starter is in current limit. Perform SCR full voltage test.
Current trip contact does not
close when current goes above
the trip setting.
Improper current feedback. Check current calibrator for proper resistance value.
Current trip contact closes when
current is below trip setting.
Improper current feedback. Check current calibrator for proper resistance value.
Motor current, voltage, and
speed oscillate.
Power saver is misadjusted. Turn power saver adjustment CCW until oscillations
cease.
Overload relay trips when
starting.
Incorrect heater coils (melting allow). Check heater coil rating.
Loose heater coil. Tighten heater coil.
Long starting time (high inertia applications may
require slow trip overload and oversize starter).
Motor and starter thermal capabilities must be evalu-
ated before extending overload trip times.
Mechanical problems. Check machinery for binding or excessive loading.
Single phasing. See ‘‘Starter or motor is noisy or vibrates when start-
ing’’ symptom in troubleshooting table.
Excessive starting time (current limit may be set
too low).
Increase current limit setting clockwise.
Overload relay trips when run-
ning.
Incorrect heater coils (melting alloy). Check heater coil rating.
Mechanical problems. Check machinery for binding or excessive loading.
Single phasing. See ‘‘Starter or motor is noisy or vibrates when start-
ing’’ problem in troubleshooting table.
Heatsink overtemperature switch
opens.
Excessive current. Check motor current draw.
Defective heatsink, fan. Check that all fans are rotating freely.
Erratic operation. Loose connections. Check all connections.
LEGEND
CCW — Counter Clockwise
CFR — Current Feedback Resistor
STR — Shunt Trip Relay
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